Sitelect helps businesses improve, maintain and support their websites.

Customers are charged through recurring subscriptions for ongoing SaaS access and website support plans. Subscription price, billing frequency and included support scope are confirmed before purchase.

Additional payments may include one-off consulting fees, setup fees, troubleshooting fees, website review fees, content support fees and in-person service fees. Any separate fee is agreed with the customer before the service is delivered.

If a customer believes a charge is incorrect or a service has not been delivered as agreed, they should contact Sitelect at [email protected] with the invoice reference and a description of the issue. Sitelect will review refund requests in good faith and respond within 5 business days.

Refunds are generally available for unused prepaid support time or services cancelled before work has started. Fees for completed diagnostics, delivered content support, delivered technical support, SaaS access already used, third-party costs, agreed urgent work or agreed in-person service work are normally non-refundable unless Sitelect has failed to provide the service described in the written scope.

One-off support jobs can be cancelled before work begins. Recurring support arrangements can be cancelled by email before the next billing period unless a separate written agreement sets a different notice period.

If a customer cancels after work has started, Sitelect may charge for work already completed, committed time, used SaaS access, in-person service time and any approved third-party costs.

Customers are responsible for providing accurate information, lawful access to websites or systems they ask Sitelect to review, and timely approval for any changes. Sitelect may use AI-assisted SaaS tools to support analysis, recommendations and content preparation, but human review and reasonable skill and care remain part of the service.

Sitelect will not make material changes to a customer's website, content or software environment without customer approval. Customers remain responsible for their own business decisions, final content approval, third-party platforms, licences, hosting, backups and security controls.

Sitelect collects contact details, billing details, support request information, website content details and technical information needed to provide the requested service. This information is used for customer communication, support delivery, billing, record keeping and legal compliance.

Sitelect does not sell customer personal data. Access credentials, if required, should be shared only through agreed secure methods and can be revoked by the customer after the support task is complete. Customer website content remains the responsibility of the customer unless a separate written agreement says otherwise.

Sitelect does not currently advertise promotions on this page. If a promotion is offered, the specific conditions, dates and eligibility rules will be stated before purchase. Services are delivered online or in person by agreement and are subject to applicable laws, platform terms and the customer's right to authorise access.